Firms, accounts and users
- Do we have to create a firm and open a land titles office (LTO) deposit account?
- If we have multiple offices or divisions do we have to have one LTO deposit account for all or can we have multiple LTO deposit accounts?
- What does my account administrator have access to?
- Who in our firm needs a user ID?
- Who can use EFT, top-up and LTO deposit accounts?
- How do I change our firm or deposit account administrator?
- Can we set up a super user that has access to all of our accounts and everything in each user’s profile or workspace?
- How do I add/remove user access to your applications or change our user profiles and security questions?
- How do I manage who has access to my deposit account?
- Is the security question used for our entire firm or per individual user?
- Can I have one user ID for all of your online services? Can I use the same user ID to work under multiple firms?
- Are we required to keep a float in our LTO deposit account?
- Do you have a recommended amount to keep as a float in our LTO deposit account?
- How can I add funds to my LTO deposit account?
- What happens if a cheque, EFT payment or top-up payment is returned as non-sufficient funds (NSF)?
- If I submit a series in paper with a payment for registration and not enough funds are provided will my series still get registered?
- When will a cheque provided with a paper registration or service request be deposited to the LTO deposit account?
- How quickly are general purpose cheques applied to the account?
- How quickly are transaction receipts available?
- Can I view our LTO deposit account statement at any time?
- Can we export a daily record of our account’s transaction history for cost recovery?
- What information is on my account statement?