Skip to main content
What can we help you with? Help Centre home page
Submit a request
Sign in
  1. What can we help you with?
  2. Account Maintenance
  3. Firms, accounts and users

Firms, accounts and users

  • Do we have to create a firm and open a land titles office (LTO) deposit account?
  • If we have multiple offices or divisions do we have to have one LTO deposit account for all or can we have multiple LTO deposit accounts?
  • What does my account administrator have access to?
  • Who in our firm needs a user ID?
  • Who can use EFT, top-up and LTO deposit accounts?
  • How do I change our firm or deposit account administrator?
  • Can we set up a super user that has access to all of our accounts and everything in each user’s profile or workspace?
  • How do I add/remove user access to your applications or change our user profiles and security questions?
  • How do I manage who has access to my deposit account?
  • Is the security question used for our entire firm or per individual user?
  • Can I have one user ID for all of your online services? Can I use the same user ID to work under multiple firms?
  • Are we required to keep a float in our LTO deposit account?
  • Do you have a recommended amount to keep as a float in our LTO deposit account?
  • How can I add funds to my LTO deposit account?
  • What happens if a cheque, EFT payment or top-up payment is returned as non-sufficient funds (NSF)?
  • If I submit a series in paper with a payment for registration and not enough funds are provided will my series still get registered?
  • When will a cheque provided with a paper registration or service request be deposited to the LTO deposit account?
  • How quickly are general purpose cheques applied to the account?
  • How quickly are transaction receipts available?
  • Can I view our LTO deposit account statement at any time?
  • Can we export a daily record of our account’s transaction history for cost recovery?
  • What information is on my account statement?
What can we help you with?
Français (Canada)